Customer care team

Dawn Mucha | Team Leader

Dawn Mucha | Team Leader
  • Year joined HCC: 2013.
  • Where/what was your previous job? East Anglian Daily Times and Ipswich Star - Recruitment Sales Advisor.
  • What do you love most about your job? Getting to know all our lovely patients.
  • Life outside of work... I have 3 grown up children and 1 grandson. My hobbies include reading, swimming and enjoying a good walk with my Golden Retriever, Bonnie.
  • What is your favourite sound? My little grandson.
  • Interesting fact about yourself… I love animals and over the years I have had what my nephew once described as a ‘mini zoo’.

Marie Brickley | Assistant Team Leader

Marie Brickley | Assistant Team Leader
  • Year joined HCC: 2012.
  • Where/what was your previous job? Hotel reception.
  • What do you love most about your job? Being on the phones helping people.
  • Life outside of work... I have 2 boys and enjoy dancing, skating and tennis
  • What is your favourite sound? Laughter.
  • Interesting fact about yourself… I'm nearly 36 and I've not yet had a filling.

Jan Woby

Jan Woby
  • Year joined HCC: 2014.
  • Where/what was your previous job? I worked for the NHS for 19 years, helping to run the call and recall of women in Suffolk for their breast and cytology screening for the latter 10.
  • What do you love most about your job? I love working for the HCC they are a fantastic team of dedicated people who make such a difference to people’s lives. It’s great to be associated with this! I also love to making sure all our customers receive a very warm welcome.
  • Life outside of work... I am married with grown up children and 2 gorgeous grandchildren living in London. I belong to a local health spa, socialise with friends, visit theatres, pubs and restaurants as much as I can so always keeping busy!
  • What is your favourite sound? Laughter and chit chat.
  • Interesting fact about yourself… I don’t particularly like heights but to shock my family I went on a microlight flight to Aldeburgh with a very good friend. I was a little scared to say the least!

Julie Waters

Julie Waters
  • Year joined HCC: 2015.
  • Where/what was your previous job? I worked in a doctor’s surgery as a receptionist, after having worked for 30 years in hospitality at Seckford Hall Hotel.
  • What do you love most about your job? I love working with the general public, ensuring that I do my very best to provide a helpful, friendly and a caring service both face to face and on the telephone.
  • Life outside of work... I enjoy spending time with my husband and son and his lovely girlfriend. We spend as much time doing things together as a family as we possibly can. I love going on long walks, visiting the theatre and eating out.
  • What is your favourite sound? I enjoy all types of music and always have music on around the house.
  • Interesting fact about yourself… I have been involved in local amateur theatre with The Masque Players at Kesgrave for around 30 years, and have enjoyed taking part in various productions.

Patience Kerridge

Patience Kerridge
  • Year joined HCC: 2016.
  • Where/what was your previous job? Operations Manager at BHS
  • What do you love most about your job? Being part of a team with customer care as thier number one priority but also having a variety of different work to complete as a challenge.
  • Life outside of work... I am married with 2 sons and 2 grandchildren who I love spending time with. I also enjoy long walks and going to the cinema.
  • What is your favourite sound? Hearing my grandchildren at all times especially when they call me Nannie P.
  • Interesting fact about yourself… My parents called me Patience as I was their fourth child but my Mum’s patience ran out as I was 3 weeks late being born.

Nicola Harvey

Nicola Harvey
  • Year joined HCC: 2017.
  • Where/what was your previous job? Catering Assistant.
  • What do you love most about your job? I love all aspects of my job especially open days where I get to meet patients.
  • Life outside of work... I’m married and have two beautiful girls, two cats and a dog.
  • What is your favourite sound? Hearing my children laugh.
  • Interesting fact about yourself… I haven’t broken any bones yet!

Rebecca Long

Rebecca Long
  • Year joined HCC: 2017.
  • Where/what was your previous job? Sales Assistant and Customer Care at Primark.
  • What do you love most about your job? Helping others gain a better quality life.
  • Life outside of work... Attending concerts / festivals and travelling abroad.
  • What is your favourite sound? Rain and thunderstorms.
  • Interesting fact about yourself… I listen to rain music when I sleep.

Sandie Nicholls

Sandie Nicholls
  • Year joined HCC: 2018.
  • Where/what was your previous job? Most recently selling parts for old MG cars, but my career started as a receptionist in the hotel industry.
  • What do you love most about your job? The great team I work with, no two days are the same.
  • Life outside of work... I am married with 2 girls, 2 stepsons, a lovely grandson and a Maltese dog called Bailey. My husband and I love to travel and try to explore somewhere different each year. My passion is crafts - I am always making something!
  • What is your favourite sound? Sounds of the sea, especially the waves crashing onto the beach.
  • Interesting fact about yourself… I once worked for the Duke & Duchess of Devonshire at the Devonshire Arms Hotel in Bolton Abbey, North Yorkshire.

Charlie Myhill | Saturday Customer Care Team Assistant

Charlie Myhill | Saturday Customer Care Team Assistant
  • Year joined HCC: 2020.
  • Where/what was your previous job? As I am a teenager, this is my first job! 
  • What do you love most about your job? I've always loved the positive and welcoming atmosphere shown by everyone at HCC. 
  • Life outside of work...I am currently at Sixth Form, studying my A Levels in Biology, Psychology and PE, and I enjoy socialising with my friends at the weekends. 
  • What is your favourite sound? Music and laughter
  • Interesting fact about yourself… I enjoy being active outdoors, and I play football 3 times a week.
 

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