About us / Meet our team / Customer care team

Customer care team

Year joined HCC: 2013.
Where/what was your previous job? East Anglian Daily Times and Ipswich Star - Recruitment Sales Advisor.
What do you love most about your job? Getting to know all our lovely patients.
Life outside of work... I have 3 grown up children and 1 grandson. My hobbies include reading, swimming and enjoying a good walk with my Golden Retriever, Bonnie.
What is your favourite sound? My little grandson.
Interesting fact about yourself… I love animals and over the years I have had what my nephew once described as a ‘mini zoo’.

Year joined HCC: 2012.
Where/what was your previous job? Hotel reception.
What do you love most about your job? Being on the phones helping people.
Life outside of work... I have 2 boys and enjoy dancing, skating and tennis
What is your favourite sound? Laughter.
Interesting fact about yourself… I'm nearly 36 and I've not yet had a filling.

Year joined HCC: 1999.
Where/what was your previous job? HR for the DSS.
What do you love most about your job? Meeting people and it has also been great being with the company from the beginning and watching it grow over the years.
Life outside of work... Time spent with my grandchildren James and Ella is the best. I also enjoy playing badminton (have played since I was 12) although it can be quite tiring now!!
What is your favourite sound? Hearing James (5yrs) come out of school and whispering to his friend, theres my Nannie with a big smile on his face – bless him!
Interesting fact about yourself… I once saw the New Year in, on a small boat bobbing about Sydney Harbour.

Year joined HCC: 2014.
Where/what was your previous job? I worked for the NHS for 19 years, helping to run the call and recall of women in Suffolk for their breast and cytology screening for the latter 10.
What do you love most about your job? I love working for the HCC they are a fantastic team of dedicated people who make such a difference to people’s lives. It’s great to be associated with this! I also love to making sure all our customers receive a very warm welcome.
Life outside of work... I am married with grown up children and 2 gorgeous grandchildren living in London. I belong to a local health spa, socialise with friends, visit theatres, pubs and restaurants as much as I can so always keeping busy!
What is your favourite sound? Laughter and chit chat.
Interesting fact about yourself… I don’t particularly like heights but to shock my family I went on a microlight flight to Aldeburgh with a very good friend. I was a little scared to say the least!

Year joined HCC: 2015.
Where/what was your previous job? I worked in a doctor’s surgery as a receptionist, after having worked for 30 years in hospitality at Seckford Hall Hotel.
What do you love most about your job? I love working with the general public, ensuring that I do my very best to provide a helpful, friendly and a caring service both face to face and on the telephone.
Life outside of work... I enjoy spending time with my husband and son and his lovely girlfriend. We spend as much time doing things together as a family as we possibly can. I love going on long walks, visiting the theatre and eating out.
What is your favourite sound? I enjoy all types of music and always have music on around the house.
Interesting fact about yourself… I have been involved in local amateur theatre with The Masque Players at Kesgrave for around 30 years, and have enjoyed taking part in various productions.

Year joined HCC: 2016.
Where/what was your previous job? Operations Manager at BHS
What do you love most about your job? Being part of a team with customer care as thier number one priority but also having a variety of different work to complete as a challenge.
Life outside of work... I am married with 2 sons and 2 grandchildren who I love spending time with. I also enjoy long walks and going to the cinema.
What is your favourite sound? Hearing my grandchildren at all times especially when they call me Nannie P.
Interesting fact about yourself… My parents called me Patience as I was their fourth child but my Mum’s patience ran out as I was 3 weeks late being born.

Year joined HCC: 2017.
Where/what was your previous job? Catering Assistant.
What do you love most about your job? I love all aspects of my job especially open days where I get to meet patients.
Life outside of work... I’m married and have two beautiful girls, two cats and a dog.
What is your favourite sound? Hearing my children laugh.
Interesting fact about yourself… I haven’t broken any bones yet!

Year joined HCC: 2017.
Where/what was your previous job? Sales Assistant and Customer Care at Primark.
What do you love most about your job? Helping others gain a better quality life.
Life outside of work... Attending concerts / festivals and travelling abroad.
What is your favourite sound? Rain and thunderstorms.
Interesting fact about yourself… I listen to rain music when I sleep.

Year joined HCC: 2018.
Where/what was your previous job? Most recently selling parts for old MG cars, but my career started as a receptionist in the hotel industry.
What do you love most about your job? The great team I work with, no two days are the same.
Life outside of work... I am married with 2 girls, 2 stepsons, a lovely grandson and a Maltese dog called Bailey. My husband and I love to travel and try to explore somewhere different each year. My passion is crafts - I am always making something!
What is your favourite sound? Sounds of the sea, especially the waves crashing onto the beach.
Interesting fact about yourself… I once worked for the Duke & Duchess of Devonshire at the Devonshire Arms Hotel in Bolton Abbey, North Yorkshire.

Year joined HCC: 2020.
Where/what was your previous job? As I am a teenager, this is my first job!
What do you love most about your job? I've always loved the positive and welcoming atmosphere shown by everyone at HCC.
Life outside of work...I am currently at Sixth Form, studying my A Levels in Biology, Psychology and PE, and I enjoy socialising with my friends at the weekends.
What is your favourite sound? Music and laughter
Interesting fact about yourself… I enjoy being active outdoors, and I play football 3 times a week.