COVID-19: Service update. We are re-opening and your safety is our priority.

Updated 03/06/2020  9.00am

Following government advice around Coronavirus we closed our doors to appointments on March 23rd, and since then have only been able to offer emergency remote support to our patients. While this has helped hundreds of people we know that many people are in need of more direct one-to-one personal support.

We are pleased therefore to be able to let you know that from Monday 1st June 2020, we have begun Phase One of our re-opening programme.

What is Phase One?

Initially we are opening our flagship Ipswich practice at 11 Upper Brook Street 

We can once again offer patients appointments for hearing care and earwax removal.

Clinics in Ipswich will be held between 10am-4pm and will operate with a reduced clinical team.

A scaled-down version of our Customer Care Team is also back at work and ready to assist our patients over the phone.

For much more information on how we are able to support you at this time, please click here

Phase Two will see us reopen a small selection of local satellite centres so we can bring our services closer to you. We will keep you updated as soon as this happens.
Your safety is our priority

After so long in isolation we appreciate that some people are feeling nervous about venturing out in to the world again and we totally understand that. We therefore want to assure you that your safety is our priority.

Following the comprehensive guidelines from the British Society of Hearing Aid Audiologists (BSHAA) and other leading audiology organisations, we have examined every single aspect of how we deliver our service to ensure that we can do so safely as we move forward.

This has taken weeks of work and preparation but we are now totally confident that we can offer you the support you need in a safe way.

We have to be honest and say that things will look and feel a little bit different, but be assured behind the masks we are still smiling and you can be confident of the same award-winning care for which we have become known since 1998.

How we will keep you safe

To protect you during your time with us, we have created a clear and effective Infection Control Protocol.

It details how strict staggered appointment times will avoid contact between patients and how the use of professional Personal Protection Equipment by our team, combined with rigorous cleaning routines will create a safe space for you to receive treatment and support.

We have also created a new Customer Code which we ask for your co-operation with when making your booking. 

How we can support you at this time
  • Booking an appointment: If you would like to book an appointment at our Ipswich practice, you can call 01473 230330 or submit an online booking enquiry

    Please note that only our main Ipswich practice is currently open and other local centres will follow in the coming weeks. Unfortunately we are also not able to offer home visits at this time, although we can provide doorstep visits in selected areas for minor repairs.

    If you had an appointment with us that had to be cancelled due to our shutdown, you will be offered an appointment as a priority and we will contact you.
  • General enquiries: Please call 01473 230330 or submit an online enquiry
  • Ordering batteries & consumables: As always our online shop is available if you need to order consumables for your hearing aids. We have a wide range of stock including batteries, wax guards, filters and more. Orders can also be placed over the phone (01473 230330) and delivery is FREE when you spend over £20.
  • Online support and guidance: If you don’t yet feel ready to have a face to face appointment, but are experiencing issues with your hearing system, our audiologists have compiled a series of useful videos to help with common queries regarding hearing aid maintenance. These include how to clean your hearing aids, how to replace wax guards, how to clean domes and how to pair to your phone. You can access the full range of online support by clicking here.

The coming weeks will be a test for everyone so we are very grateful to you for your understanding and patience in advance.  

If during lockdown you have become aware you need help, don’t let hearing loss prolong your isolation.
e are here to help and look forward to seeing you once again.
Karen Finch and The Hearing Care Centre team

Your safety is our priority
Your hearing is our passion