COVID-19: Service update. We are open and your safety is our priority.

Updated 02/12/2020  8.55am

In these challenging times The Hearing Care Centre remains committed to safely delivering the award winning customer care for which we have become known over the last 22 years.

We would like to reassure our patients that in line with the government’s instructions for the provision of essential services, our clinics across Suffolk and Norfolk maintain the highest of safety standards and are still offering our full audiology and earwax removal services. We are also still able to offer home visits.


Our Customer Care Team are available to assist with you Monday-Friday 9am-5pm and Saturday 9am-3pm by calling 01473 230330 or by emailing info@hearingcarecentre.co.uk  

Back in June we spent many weeks changing our processes and protocols to ensure we meet the guidelines outlined by the government as well as our professional bodies, and safely deliver hearing care to thousands of patients across the region. For more details of how we are keeping you safe, please click here

If you need our assistance but feel unsure about coming in for an appointment, we can still help you. Please see below for details about our Contactless Care services.

Above all, stay well and keep safe.


 
Where are we currently able to offer appointments?

Hearing care

  • Aldeburgh 
  • Attleborough 
  • Bungay (New)
  • Bury St Edmunds
  • Carlton Colville
  • Dereham
  • Eye
  • Felixstowe
  • Framlingham
  • Hadleigh
  • Hethersett
  • Home visits
  • Hoveton
  • Ipswich
  • Ipswich (Two Rivers) 
  • Needham Market
  • Southwold 
  • Stowmarket
  • Sudbury
  • Thetford
  • Watton 
  • Wickham Market
  • Woodbridge

Earwax removal
  • Bungay 
  • Bury St Edmunds
  • Dereham
  • Felixstowe
  • Hadleigh
  • Hethersett
  • Ipswich
  • Stowmarket 
  • Sudbury
  • Thetford
  • Wickham Market
  • Woodbridge
The location of all centres can be found here.

If you would like to book an appointment you can call 01473 230330 or submit an online booking enquiry. 
 

We plan to open more centres in the near future so please visit us for our regular updates.


Not ready for an appointment?

If you don’t yet feel ready to have a face-to-face appointment or if perhaps you are shielding, there are other ways that we can support you remotely:
 
  • Contactless Care: If you are would like to speak to one of our clinicians, we may be able to provide assistance over the telephone or via an online platform e.g. Zoom. Please call our Customer Care team on 01473 230330 or submit an online enquiry. ​For more details on our Contactless Care service please click here.
 
  • Doorstep repairs: For minor repairs and servicing we are happy to visit your home and carry these out on your doorstep. This means we can provide assistance without needing to enter your home.
 
  • Ordering batteries & consumables: As always our online shop is available if you need to order consumables for your hearing aids. We have a wide range of stock including batteries, wax guards, filters and more. Orders can also be placed over the phone (01473 230330) and delivery is FREE when you spend over £20.
 
  • Online support and guidance: If you are experiencing issues with your hearing system, our audiologists have compiled a series of useful videos to help with common queries regarding hearing aid maintenance. These include how to clean your hearing aids, how to replace wax guards, how to clean domes and how to pair to your phone. You can access the full range of online support by clicking here.

 
Your safety is our priority

We therefore want to assure you that your safety is our priority.

Following the comprehensive guidelines from the British Society of Hearing Aid Audiologists (BSHAA) and other leading audiology organisations, we have examined every single aspect of how we deliver our service to ensure that we can do so safely as we move forward.

We have to be honest and say that things will look and feel a little bit different, but be assured behind the masks we are still smiling and you can be confident of the same award-winning care for which we have become known since 1998.

 
How we are keeping you safe

At all our centres:
 
  • Hand washing: Staff to regularly wash hands with soap and water for 20 seconds or use alcohol-based hand rub. Patients will also be asked to perform hand sanitising when entering and leaving the premises.
     
  • Rigorous cleaning: Clinicians are to perform a rigorous cleaning routine of furniture, equipment and touch surfaces before and after every appointment.
     
  • Staggered appointments: This is to ensure that patients do not arrive at our clinics at the same time.
     
  • Attending alone: We are asking patients to attend their appointments alone (where possible) to ensure we keep people in the clinic to a minimum.
     
  • Professional PPE: Staff performing earwax removal and aural care will be wearing personal protective equipment (PPE) and the level of equipment will vary depending on the treatment being carried out.
     
  • Social distancing: This will be exercised where possible and where it is not possible PPE will be worn.
     
  • Face coverings: We now ask that all patients* wear a face mask or face covering when arriving for their appointment. It may not be necessary to wear it when in the consultation room, however if you choose to do so there may be occasions when your clinician asks you to remove it.  *For the latest guidance for face covering exemptions please click here.
 
  • Customer code: To ensure your safety, and that of our team, we ask that all patients and customers co-operate with our customer code before attending an appointment.

At our flagship Ipswich practice:
  • Locked door policy: We are currently operating a locked door policy. This means patients cannot walk into the clinic as they normally would. You must pre-book an appointment for an allotted time (this will reduce the possibility of cross over in the clinic with other patients). When you arrive, you must use our intercom doorbell and confirm your identity before being collected by your clinician.
     
  • Limited numbers in reception: In order to maintain social distancing, we are only allowing one patient in our reception area at any one time.
     
  • Protective screens: These have been installed in our audiology clinic rooms, as well as on front reception.


This is a difficult and testing period for us all and we are very grateful to you for your understanding and patience in advance.  


We are here to help and look forward to seeing you once again.

 
Karen Finch and The Hearing Care Centre team
 

Your safety is our priority.
Your hearing is our passion.