Terms & conditions

Free Accessory with Every Hearing Aid Purchase


Enjoy a free digital accessory worth at least £100 with every hearing aid purchase.

Offer Includes:

  • One free digital accessory with an estimated value of at least £100.
  • Selection of accessories includes: TV adapter, remote microphone, and remote control.
  • The specific accessory provided will be recommended by your audiologist, based on compatibility with your purchased hearing aid and your personal needs.

This offer is available exclusively to customers purchasing a hearing aid from our clinics throughout Suffolk & Norfolk. This offer is valid from Thursday 1st February 2024 until Sunday 31st March 2024.

The selection of the free digital accessory will be at the discretion of our audiologists. The aim is to ensure that the chosen accessory is compatible with your brand of hearing aid and is suitable for your lifestyle. The free accessory will be provided during your hearing aid fitting appointment.

This offer is subject to availability and cannot be combined with other promotions or discounts. The offer is limited to one free digital accessory per customer. Please note that some premium items are not included in this offer.

By participating in this offer, you agree to these terms and conditions. Our goal is to provide you with a digital accessory that enhances your hearing aid experience, ensuring that you receive the most benefit from your purchase.


By accessing this site, you signify your agreement with and understanding of the following terms of use and legal restrictions pertaining to both this site and the material in it.

1. Supply and Guarantee
We dispense the hearing Instrument(s) and other products to you, and you agree to purchase them on the terms set out here and on the order form. The heating instrument(s) and/or other products (excluding ear moulds) are guaranteed against mechanical failure or defective materials and/ or defective workmanship for a period detailed on the front of the prescription form, in the event of such failure or defect please return the hearing instruments) to our head office. Please include your name and address when returning equipment. We will at our option repair or replace with new equipment and return them to you. The guarantee is in addition to and does not affect your statutory rights relating to faulty or mis-described equipment. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizens Advice Bureau.
2. Invalidated Guarantee
Goods which have become defective for any reason other than in (1) above, such as interference with the hearing instrument (s) and/or other products, accidental damage, failure to use in accordance with the operating manual or repairs by an unauthorised agent of the manufacturer shall invalidate this guarantee. If you return Goods to us in these circumstances, we will notify you. We
will give you the option to have the goods back or repair them, if possible, but in either case this will be at your expense.
3. VAT
Partial exemption rules apply whereby professional and dispensing services are exempt from VAT. The price of hearing instruments and other products include VAT at the standard rate.
4. Continued Aftercare Service
Batteries, repairs, service, or any other matter concerning your purchase, hearing and aftercare services are available from The Hearing Care Centre Limited, 691 Woodbridge Road, Ipswich, Suffolk, IP4 4NA. Telephone 01473 2303 30.
5. Statutory Registration
All Hearing Aid Dispensers must be registered with the Health and Care Professions Council (HCPC) and are required to follow their standards of conduct, performance, and ethics.
6. Customer Care
All our Hearing Aid Dispensers are members of the British Society of Hearing Aid Audiologists (BSHAA). We conform to the BSHAA Customer Care Scheme. We endeavour to provide goods and services which conform with consumer rights, but if there should be a problem, please contact us immediately as soon as you become aware of it. You can do this either by telephone, email, or letter.
If you are unhappy with the outcome of a complaint and have exhausted our complains process, you can approach BSHAA for mediation (and ultimately arbitration) and, as a member, we will participate in this process. BSHAA can be contacted at secretary@bshaa.com | 01543 442155 | 0845 034 0896.
7. Sales Made in Your Home or at a Distance
If you make a contract to purchase a hearing instruments) and/or other products in your home or otherwise at a distance, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel the contract within 14 calendar days of receipt of goods by giving notice in writing of cancellation. If you do cancel, we will issue a full refund of payment made, within 14 days, less any amount stated in the Finances section marked (a) & (b) on the front sheet.
8. Retention of Title
Even though delivery of the Goods is made to you, ownership or title to the goods shall not be yours until we have received full payment. Until such time as payment has been made, we shall be entitled to require you to deliver the Goods to us.
9. Credit Checks
Credit facilities, if required, will only be made available following receipt of a satisfactory credit rating from an authorised credit reference agency and proof of identity. By signing this document, you give us approval to obtain such a credit reference.
10. Credit Agreement
If you enter into a credit agreement, under the Consumer Credit Act 1974/2006 you have the right to a 14-day cooling off period from the date you receive a copy of the executed agreement. Any such cancellation must be in writing.
11. Liability
With the exception of liability for death and personal injury caused by our negligence and fraudulent misrepresentation we exclude our lability to you for consequential and indirect loss and we limit our liability to you to the price you paid for the Goods.
12. Notices
In the event that you have to give any notice under these terms and conditions this must be in writing and sent to the company
address: The Hearing Care Centre Limited, 11 Upper Brook Street, Ipswich, Suffolk, IPA 1EG.

13. Trademarks and logos

The Hearing Care Centre (referred to as "we", "us" or "our" herein) owns and maintains this site. All rights reserved.

Product and company names mentioned on this web site may be the trademarks or registered trademarks of their respective owners.

14. Content

All of the content featured or displayed on this site, including, but not limited to text, graphics, photographs, images, moving images, sound, illustrations and software, is owned by The Hearing Care Centre, its licensors and its content providers, unless otherwise stated.

Permission is granted to copy electronically and to print in hard copy portions of this website. Any other use of materials on this website--including reproduction for purposes other than those noted above, modification, distribution, or republication--without the prior written permission of The Hearing Care Centre is strictly prohibited.


Although all reasonable steps are taken to ensure that the content is accurate and up-to-date, The Hearing Care Centre will not be held liable for any delays, inaccuracies or omissions it may contain.


Except as specifically stated on this Web site and to the fullest extent permitted at law, neither The Hearing Care Centre nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, The Hearing Care Centre does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of The Hearing Care Centre directors, employees or other representatives.

15. Copyright

Unless specified to the contrary, the contents of this web site and these pages are protected by copyright and no part of them may be reproduced in any form or used in any other way except with The Hearing Care Centre's prior written permission.

You may print off or download the visible text on the site for personal non-commercial purposes but it may not be used for any other purpose. Further, you may not reproduce any other part of the web site, including but not limited to the structure, overall style and program code.

Links from site

Links from this site to other sites are provided for your information and convenience only, and no responsibility or liability can be accepted for the content, accuracy or any other aspect of these sites. The provision of a link does not imply an endorsement of any kind by The Hearing Care Centre.

Links global restrictions

The Hearing Care Centre makes no representations that the content of this site is appropriate for use in all locations. Those who access this site do so on their own initiative, and are responsible for compliance with applicable local laws or regulations. Users of this site may not necessarily be able to deal directly with all entities which have materials at this site.

Material to be consulted in its entirety

All materials at this site are meant to be reviewed in their entirety, including any footnotes, legal disclaimers, restrictions or disclosures, and any copyright or proprietary notices. Any disclaimers, restrictions, disclosure or hedge clauses apply to any partial document or material in the same manner as they do the whole, and will be deemed incorporated in the portion of any material or document that you consult or download.