What our customers say about us

As a business that holds its customers at the heart of everything we do, we'd love to hear how you feel about the service you have received from us. This feedback is invaluable to ensure that we are always at the top of our game.

If you would like to share your experience with The Hearing Care Centre please email or write to: 691 Woodbridge Road, Ipswich, IP4 4NA. Alternatively, we would hugely appreciate you sharing your experience on one of our online platforms.

Mr Pigney
Stoke By Nayland
08 Mar 2024

I hadn’t heard birdsong like that for years

“As soon as I stepped out of the health centre after Mr Shade fitted my new hearing aids, I was stopped in my tracks: it was a beautiful spring morning and all the birds were singing. It was like hearing them for the first time and I stood listening for quite a while. I’ve lived in the countryside all my life but I hadn’t heard birdsong like that for years. I had almost forgotten what it sounded like.”

Mr Busby
11 Mar 2024

Complete professionals

“I was a late and unwilling convert to the use of hearing aids. It was other people's fault that they were not speaking clearly enough for me to have to ask them to repeat themselves. To my mind [they] proved the complete professional delivering an excellent service and enhancing what [they do] so well in a compassionate and caring way.”

Mrs Abbott
11 Mar 2024

So many kind and friendly people

“What ever did people with hearing problems do before The Hearing Care Centre appeared? I have never been anywhere to find so many kind and friendly people in one place.”

Mr and Mrs Jerman
29 Apr 2024

Our everyday and social lives have improved

“...our everyday and social lives have improved beyond compare. Thank you.”

Carolyn Baker
29 Apr 2024

The Hearing Care Centre is always there if you have a problem

"The day came to have my new hearing aids fitted, [they] warned me it might be strange at first and may take a while to get use to. I’ve Never looked back since. My new world of everyday life is great, from hearing the birds singing in the garden to my pet cat talking in his own language.

Going out to show and music concerts was wonderful. My family are over the moon with their new wife and mother. I also just became a grandmother for the first time; hearing my grandson gurgling in his baby language.

My new hearing aids have given me the confidence to join a dance and Zumba class. I have made new friends that I meet up with for coffee and a chat.

The Hearing Care Centre is always there if you have a problem and the customer service is the best.

If you are thinking about new hearing aids, my advice is that you never look back into that silent world again. The experience is amazing …"

Rosemary Corder
02 Apr 2024

My quality of life has transformed

"After a 15 year struggle uphill with unreliable and ill fitting hearing aids I should go private! I had my first appointment with Michael on 11th July. From the outset nothing has been too much trouble and every step of the way , we have had total confidence in his recommendations. Now after 5 weeks of wearing my new hearing aid for up to 10 hours a day, my quality of life has transformed- so thank you Michael."

Neil Cross
Bury St Edmunds
02 Apr 2024

Extremely helpful

"Dawn was extremely helpful to set up an appointment at Bury St Edmunds when I was suffering with built up ear wax. She was both helpful and empathetic. Thank you!"

Lynne Churchyard
02 Apr 2024

I’m completely happy

"I recently bought my third pair of hearing aids from HCC and find the customer service to be excellent. On this occasion Michael Shade was the audiologist I saw and his advice and expertise have been superb. I’ve had five appointments to select, fit, adjust and fine tune the settings so the sound is perfect for my level of hearing loss.

Nothing was too much trouble and I know from past experience if an adjustment or repair is required, an appointment is given quickly.

I would like to thank Michael for the advice and help he has given and the time spent making sure I’m completely happy with my new hearing aids. He’s an excellent audiologist who made the whole process straightforward and enjoyable."

Peter Baron
02 Apr 2024

An excellent service all around

"Came to Ipswich Centre with very annoying blockage in right ear. Saw Rebecca who diagnosed wax blockage. Fortunately I was able to have the blockage removed that same morning by Molly. I found both Rebecca & Molly very professional, helpful, informative and efficient. An excellent service all around!"

02 Apr 2024

Service from every one has been very good

"I first came to the Hearing Care Centre about 3 years ago for a hearing test. I needed to buy an aid for one ear. The service was excellent at all times during that period. Since then I have been back to the centre for regular reviews, to have wax cleared out and to seek help with one or two issues. On every occasion the welcome and the service from every one has been very good. The same is true of telephone conversations and emails."

Christine Anderson
02 Apr 2024

I felt very at ease

"I was very nervous today about having microsuction in my ears but I have to say that Jackie was so kind and understanding, I felt very at ease. The procedure was pain free, very successful. I certainly will not worry about coming back in a few months time to see how my ears are doing. What a lovely lady."

Paul Nightingale
08 Apr 2024

Absolutely wonderful experience!

"Absolutely wonderful experience!

I was made very welcome and staff were amazing in every way. You have treated me with care and kindness and I am very grateful that you gave me your help when you could see I was in distress! You filled me with joy and I shall always be grateful."

Philip Buck
08 Apr 2024

A big vote of thanks to the Hearing Care Centre

"Mum was a bit apprehensive about attending the Hearing Care Centre but it was local, parking was easy and we were seen very quickly. Sharon was great. She went at Mum's pace and she continuously explained what was happening, which put Mum at ease. The wax removed - Mum was delighted with the obvious improvement. A really positive experience, with genuine warmth and care for Mum. She left feeling great. A big vote of thanks to the Hearing Care Centre. "Come Here" says I. "Come Hear" says Mum."

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