Job Opportunities

Our multi award winning hearing care company is urgently seeking a full-time receptionist/administrator to join our busy Customer Care Team, based in Ipswich.

Established since 1998, The Hearing Care Centre is a well-established audiology business, operating clinics from 27 centres across both Suffolk and Norfolk and looking after thousands of hearing-impaired patients.

The overall purpose of this role is to support the day-to-day running of a small but very busy team, as well providing a full receptionist support service to the clinicians who are running their clinics in Ipswich.

Some of your responsibilities will include:

• Greeting and welcoming patients and visitors with the highest degree of customer service

• Dealing with enquiries and bookings both by telephone and in person in a fast-paced environment

• General administration: typing of confidential reports and letters, processing post, placing orders etc…

• Handling transactions using cash and card payments and end of day banking

• Updating the company database in an accurate and timely manner
• Maintaining the appointments diary for patients, across all clinics
• Liaising with the company’s clinical team where necessary
• Keeping the practice tidy and identifying where improvements can be made in customer service, cleanliness and security

The successful candidate will have experience within a Receptionist/Administration role and be completely computer literate. You will also have previous experience in customer service roles.

The successful candidate will be required to work within the days of Wednesday to Friday between the hours of 8.45am and 5.15pm with one hour for lunch (30 minutes Saturday). The maximum hours of this post are 22.5 per week.

This business is exceptional at we do and are looking for people who are also exceptional! If you have the required skills and can commence employment immediately, please forward your up-to-date CV with covering letter to kirstygoldsack@hearingcarecentre.co.uk