COVID-19: Service update. We are open and your safety is our priority.

Updated 01/10/2021 - 14:55
 

The Hearing Care Centre is here to support your hearing health and committed to safely delivering the award-winning customer care for which we have become known over the last 22 years.

We would like to reassure our patients that in line with professional industry guidance, our clinics  maintain the highest of safety standards and are offering our full audiology and earwax removal services.


If you would like to book an appointment you can call 01473 230330 or submit an online booking enquiry. 
 
 

How we are keeping you safe

 

Face coverings: We strongly recommend that all patients wear a face mask or face covering when arriving for their appointment, unless you are exempt*. At our clinics which are based within NHS GP surgeries, health centres and hospitals, you may find that wearing a face mask is a condition of entry. *For the latest guidance for face covering exemptions please click here.

Hand washing: Staff to regularly wash hands with soap and water for 20 seconds or use alcohol-based hand rub. Patients will also be asked to perform hand sanitising when entering the premises.

Rigorous cleaning: Clinicians are to perform a rigorous cleaning routine of furniture, equipment and touch surfaces after every appointment.

Professional PPE: Staff performing earwax removal and aural care will be wearing personal protective equipment (PPE) and the level of equipment will vary depending on the treatment being carried out.

Social distancing: This will be exercised where possible and where it is not possible PPE will be worn.

 


How we can help you remotely


If you don’t yet feel ready to have a face-to-face appointment or if perhaps you are isolating or in quarantine, there are other ways that we can support you remotely:

Contactless Care: If you are would like to speak to one of our clinicians, we may be able to provide assistance over the telephone or via an online platform e.g. Zoom / Teams. Please call our Customer Care team on 01473 230330 or submit an online enquiry. ​For more details on our Contactless Care service please click here.
 
Doorstep repairs: For minor repairs and servicing we are happy to visit your home and carry these out on your doorstep. This means we can provide assistance without needing to enter your home.
 
Ordering batteries & consumables: As always our online shop is available if you need to order consumables for your hearing aids. We have a wide range of stock including batteries, wax guards, filters and more. Orders can also be placed over the phone (01473 230330) and delivery is FREE when you spend over £20.
 
Online support and guidance: If you are experiencing issues with your hearing system, our audiologists have compiled a series of useful videos to help with common queries regarding hearing aid maintenance. These include how to clean your hearing aids, how to replace wax guards, how to clean domes and how to pair to your phone. You can access the full range of online support by clicking here.

 
 

Your safety is our priority.
Your hearing is our passion.