Self Help Guide Step 2 Phonak - Hearing Care Centre

Phonak systems

Step 2 - Identify your hearing system

From the models shown below identify the model of your hearing system and click the link (Back to Stage 1)

Marvel platform

Audeo M R
Audeo M 312
Audeo M 13
Bolero M PR
Bolero M M
Naida M SP
Virto M Titanium
Virto M 312 NW O
Virto M 10 NW O
Virto M 312

Belong platform

Audeo B R
Audeo B 312
Audeo B 13
Audeo B 10
Bolero B PR
Bolero B SP
Bolero B PR
Bolero B M
Naida B R
Naida B SP
Naida B UP
CROS B R
CROS B 312
CROS B 13
Virto B Titanium
Virto B 312 NW O
Virto B 13
Virto B 10 NW O
Virto B 312

Venture platform

Audeo V 312
Audeo V 13
Audeo V 10
Bolero V SP
Bolero V P
Bolero V M
Virto V 10 Nano
Virto V 312 NW O
Virto V 13
Virto V 10 NW O
Virto V 312

CROS Systems

CROS II 312
CROS II 13
CROS B 13 Custom
CROS B 312 Custom
CROS II 13 Custom
CROS II 312 Custom

KEY

BTE = BEHIND THE EAR
ITE = IN THE EAR
ITC = IN THE CANAL
CIC COMPLETELY IN THE CANAL
RIC = RECEIVER IN THE CANAL
R = RECHARGEABLE
BT = BLUETOOTH
P = POWER
SP = SUPER POWER

You have identifed your hearing system as the Phonak Audeo Marvel R

Below is a guide to help you with this model:

Your waxguard is: Cerushield
To see how to clean and check your instrument: Click here
To see how to change your retention tail: Click here
To see how to replace your waxguard: Click here
To see how to charge your instrument: Click here
To see how to pair to Bluetooth: Click here

You have identifed your hearing system as the Phonak Audeo Marvel 312

Below is a guide to help you with this model:

Your waxguard is: Cerushield
Your batteries are: 312ae (brown)
To see how to clean and check your instrument: Click here
To see how to change your retention tail: Click here
To see how to replace your waxguard: Click here
To see how to change your battery: Click here
To see how to pair to Bluetooth: Click here

You have identifed your hearing system as the Phonak Audeo Marvel 13

Below is a guide to help you with this model:

Your waxguard is: Cerushield
Your batteries are: 13ae (orange)
To see how to clean and check your instrument: Click here
To see how to change your retention tail: Click here
To see how to replace your waxguard: Click here
To see how to change your battery: Click here
To see how to pair to Bluetooth: Click here

You have identifed your hearing system as the Phonak Audeo Belong R

Below is a guide to help you with this model:

Your waxguard is: Cerustops
To see how to clean and check your instrument: Click here
To see how to replace your waxguard: Click here
To see how to charge your instrument: Click here

You have identifed your hearing system as the Phonak Audeo Belong 312

Below is a guide to help you with this model:

Your waxguard is: Cerustops
Your batteries are: 312ae (brown)
To see how to clean and check your instrument: Click here
To see how to replace your waxguard: Click here
To see how to change your battery: Click here

You have identifed your hearing system as the Phonak Audeo Belong 13

Below is a guide to help you with this model:

Your waxguard is: Cerustops
Your batteries are: 13ae (orange)
To see how to clean and check your instrument: Click here
To see how to replace your waxguard: Click here
To see how to change your battery: Click here

You have identified your hearing system as the Phonak Audeo Belong 10

Below is a guide to help you with this model:

Your waxguard is: Cerustops
Your batteries are: 10ae (yellow)
To see how to clean and check your instrument: Click here
To see how to replace your waxguard: Click here
To see how to change your battery: Click here

You have identified your hearing system as the Phonak Audeo Venture 312

Below is a guide to help you with this model:

Your waxguard is: Cerustops
Your batteries are: 312ae (brown)
To see how to clean and check your instrument: Click here
To see how to replace your waxguard: Click here
To see how to change your battery: Click here

You have identified your hearing system as the Phonak Audeo Venture 13

Below is a guide to help you with this model:

Your waxguard is: Cerustops
Your batteries are: 13ae (orange)
To see how to clean and check your instrument: Click here
To see how to replace your waxguard: Click here
To see how to change your battery: Click here

You have identified your hearing system as the Phonak Audeo Venture 10

Below is a guide to help you with this model:

Your waxguard is: Cerustops
Your batteries are: 10ae (yellow)
To see how to clean and check your instrument: Click here
To see how to replace your waxguard: Click here
To see how to change your battery: Click here

You have identified your hearing system as the Phonak Bolero Marvel PR

Below is a guide to help you with this model:

To see how to clean and check your instrument: Click here
To see how to charge your battery: Click here
To see how to pair to Bluetooth: Click here
To see how to clean your ear mould: Click here

You have identified your hearing system as the Phonak Bolero Marvel M

Below is a guide to help you with this model:

Your batteries are: 13ae (orange)
To see how to clean and check your instrument: Click here
To see how to change your battery: Click here
To see how to pair to Bluetooth: Click here
To see how to clean your ear mould: Click here

You have identified your hearing system as the Phonak Bolero Belong PR

Below is a guide to help you with this model:

To see how to clean and check your instrument: Click here
To see how to charge your battery: Click here
To see how to clean your ear mould: Click here

You have identified your hearing system as the Phonak Bolero Belong SP

Below is a guide to help you with this model:

Your batteries are: 13ae (orange)
To see how to clean and check your instrument: Click here
To see how to change your battery: Click here
To see how to clean your ear mould: Click here

You have identified your hearing system as the Phonak Bolero Belong PR

Below is a guide to help you with this model:

To see how to clean and check your instrument: Click here
To see how to charge your battery: Click here
To see how to clean your ear mould: Click here

You have identified your hearing system as the Phonak Bolero Belong M

Below is a guide to help you with this model:

Your batteries are: 13ae (orange)
To see how to clean and check your instrument: Click here
To see how to change your battery: Click here
To see how to clean your ear mould: Click here

You have identified your hearing system as the Phonak Bolero Venture SP

Below is a guide to help you with this model:

Your batteries are: 13ae (orange)
To see how to clean and check your instrument: Click here
To see how to change your battery: Click here
To see how to clean your ear mould: Click here

You have identified your hearing system as the Phonak Bolero Venture P

Below is a guide to help you with this model:

Your batteries are: 13ae (orange)
To see how to clean and check your instrument: Click here
To see how to change your battery: Click here
To see how to clean your ear mould: Click here

You have identified your hearing system as the Phonak Bolero Venture M

Below is a guide to help you with this model:

Your batteries are: 13ae (orange)
To see how to clean and check your instrument: Click here
To see how to change your battery: Click here
To see how to clean your ear mould: Click here

You have identified your hearing system as the Phonak Naida Marvel SP

Below is a guide to help you with this model:

Your batteries are: 13ae (orange)
To see how to clean and check your instrument: Click here
To see how to change your battery: Click here
To see how to clean your ear mould: Click here

You have identified your hearing system as the Phonak Naida Belong R

Below is a guide to help you with this model:

Your waxgurad is: Cerustops
To see how to clean and check your instrument: Click here
To see how to replace your waxguard: Click here
To see how to charge your battery: Click here
To see how to clean your ear mould: Click here

You have identified your hearing system as the Phonak Naida Belong SP

Below is a guide to help you with this model:

Your batteries are: 13ae (orange)
To see how to clean and check your instrument: Click here
To see how to change your battery: Click here
To see how to clean your ear mould: Click here

You have identified your hearing system as the Phonak Naida Belong UP

Below is a guide to help you with this model:

Your batteries are: 675ae (blue)
To see how to clean and check your instrument: Click here
To see how to change your battery: Click here
To see how to clean your ear mould: Click here

You have identified your hearing system as the Phonak Cros B R

Below is a guide to help you with this model:

To see how to clean and check your instrument: Click here
To see how to charge your battery: Click here

You have identified your hearing system as the Phonak Cros B312

Below is a guide to help you with this model:

Your batteries are: 312ae (brown)
To see how to clean and check your instrument: Click here
To see how to change your battery: Click here

You have identified your hearing system as the Phonak Cros B13

Below is a guide to help you with this model:

Your batteries are: 13ae (orange)
To see how to clean and check your instrument: Click here
To see how to change your battery: Click here

You have identified your hearing system as the Phonak Cros II 312

Below is a guide to help you with this model:

Your batteries are: 312ae (brown)
To see how to clean and check your instrument: Click here
To see how to change your battery: Click here

You have identified your hearing system as the Phonak Cros II 13

Below is a guide to help you with this model:

Your batteries are: 13ae (orange)
To see how to clean and check your instrument: Click here
To see how to change your battery: Click here

You have identified your hearing system as the Phonak Cros B13 Custom

Below is a guide to help you with this model:

Your first waxguard option is: Cerustops
Your second waxguard option is: SmartGuards
Your batteries are: 13ae (orange)
To see how to clean and check your instrument: Click here
To see how to replace your Cerustops waxguard: Click here
To see how to replace your SmartGuard waxguard: Click here
To see how to change your battery: Click here

You have identified your hearing system as the Phonak Cros B312 Custom

Below is a guide to help you with this model:

Your first waxguard option is: Cerustops
Your second waxguard option is: SmartGuards
Your batteries are: 312ae (brown)
To see how to clean and check your instrument: Click here
To see how to replace your Cerustops waxguard: Click here
To see how to replace your SmartGuard waxguard: Click here
To see how to change your battery: Click here

You have identified your hearing system as the Phonak Cros II 13 Custom

Below is a guide to help you with this model:

Your first waxguard option is: Cerustops
Your second waxguard option is: SmartGuards
Your batteries are: 13ae (orange)
To see how to clean and check your instrument: Click here
To see how to replace your Cerustops waxguard: Click here
To see how to replace your SmartGuard waxguard: Click here
To see how to change your battery: Click here

You have identified your hearing system as the Phonak Cros II 312 Custom

Below is a guide to help you with this model:

Your first waxguard option is: Cerustops
Your second waxguard option is: SmartGuards
Your batteries are: 312ae (brown)
To see how to clean and check your instrument: Click here
To see how to replace your Cerustops waxguard: Click here
To see how to replace your SmartGuard waxguard: Click here
To see how to change your battery: Click here

You have identified your hearing system as the Phonak Virto Marvel Titanium

Below is a guide to help you with this model:

Your waxguard is: Cerustops
Your batteries are: 10ae (yellow)
To see how to clean and check your instrument: Click here
To see how to replace your waxguard: Click here
To see how to change your battery: Click here

You have identified your hearing system as the Phonak Virto Marvel 312NW O

Below is a guide to help you with this model:

Your first waxguard option is: Cerustops
Your second waxguard option is: SmartGuards
Your batteries are: 312ae (brown)
To see how to clean and check your instrument: Click here
To see how to replace your Cerustops waxguard: Click here
To see how to replace your SmartGuard waxguard: Click here
To see how to change your battery: Click here

You have identified your hearing system as the Phonak Virto Marvel 10 NW O

Below is a guide to help you with this model:

Your waxguard is: Cerustops
Your batteries are: 10ae (yellow)
To see how to clean and check your instrument: Click here
To see how to replace your waxguard: Click here
To see how to change your battery: Click here

You have identified your hearing system as the Phonak Virto Marvel 312

Below is a guide to help you with this model:

Your first waxguard option is: Cerustops
Your second waxguard option is: SmartGuards
Your batteries are: 312ae (brown)
To see how to clean and check your instrument: Click here
To see how to replace your Cerustops waxguard: Click here
To see how to replace your SmartGuard waxguard: Click here
To see how to change your battery: Click here
To see how to pair to Bluetooth: Click here

You have identified your hearing system as the Phonak Virto Belong Titanium

Below is a guide to help you with this model:

Your waxguard is: Cerustops
Your batteries are: 10ae (yellow)
To see how to clean and check your instrument: Click here
To see how to replace your waxguard: Click here
To see how to change your battery: Click here

You have identified your hearing system as the Phonak Virto Belong 312 NW O

Below is a guide to help you with this model:

Your first waxguard option is: Cerustops
Your second waxguard option is: SmartGuards
Your batteries are: 312ae (brown)
To see how to clean and check your instrument: Click here
To see how to replace your Cerustops waxguard: Click here
To see how to replace your SmartGuard waxguard: Click here
To see how to change your battery: Click here

You have identified your hearing system as the Phonak Virto Belong 13

Below is a guide to help you with this model:

Your first waxguard option is: Cerustops
Your second waxguard option is: SmartGuards
Your batteries are: 13ae (orange)
To see how to clean and check your instrument: Click here
To see how to replace your Cerustops waxguard: Click here
To see how to replace your SmartGuard waxguard: Click here
To see how to change your battery: Click here

You have identified your hearing system as the Phonak Virto Belong 10 NW O

Below is a guide to help you with this model:

Your waxguard is: Cerustops
Your batteries are: 10ae (yellow)
To see how to clean and check your instrument: Click here
To see how to replace your waxguard: Click here
To see how to change your battery: Click here

You have identified your hearing system as the Phonak Virto Belong 312

Below is a guide to help you with this model:

Your first waxguard option is: Cerustops
Your second waxguard option is: SmartGuards
Your batteries are: 312ae (brown)
To see how to clean and check your instrument: Click here
To see how to replace your Cerustops waxguard: Click here
To see how to replace your SmartGuard waxguard: Click here
To see how to change your battery: Click here

You have identified your hearing system as the Phonak Virto Venture 10 Nano

Below is a guide to help you with this model:

Your waxguard is: Cerustops
Your batteries are: 10ae (yellow)
To see how to clean and check your instrument: Click here
To see how to replace your waxguard: Click here
To see how to change your battery: Click here

You have identified your hearing system as the Phonak Virto Venture 13

Below is a guide to help you with this model:

Your first waxguard option is: Cerustops
Your second waxguard option is: SmartGuards
Your batteries are: 13ae (orange)
To see how to clean and check your instrument: Click here
To see how to replace your Cerustops waxguard: Click here
To see how to replace your SmartGuard waxguard: Click here
To see how to change your battery: Click here

You have identified your hearing system as the Phonak Virto Venture 10 NW O

Below is a guide to help you with this model:

Your waxguard is: Cerustops
Your batteries are: 10ae (yellow)
To see how to clean and check your instrument: Click here
To see how to replace your waxguard: Click here
To see how to change your battery: Click here

You have identified your hearing system as the Phonak Virto Venture 312

Below is a guide to help you with this model:

Your first waxguard option is: Cerustops
Your second waxguard option is: SmartGuards
Your batteries are: 312ae (brown)
To see how to clean and check your instrument: Click here
To see how to replace your Cerustops waxguard: Click here
To see how to replace your SmartGuard waxguard: Click here
To see how to change your battery: Click here