Over a decade of customer service excellence for HCC

Posted 14 June 2019
We are delighted to announce that we have been shortlisted at a finalist for the Customer Care Award at the Suffolk Business Awards 2019.

Over a decade of customer service excellence for HCC

The Suffolk Business Awards is held annually by the East Anglian Daily Times to recognise the best in entrepreneurial and business practice across the East Anglia.
We were announced as one of three finalists for the Customer Care Award, an award which celebrates companies “that show how they go above and beyond customer expectations, ensuring everything that the company does has the customer at its core.”  

It is even more incredible to receive this honour as it marks the 11th consecutive year that The Hearing Care Centre has been made a finalist or won this prestigious award. Ever since we were first established in 1998, customer care has always been at the core of the service we provide, having this award confirm our success in going the extra mile for our customers is extremely gratifying.

The judges commented:

"The Hearing Care Centre delivers ethical, gold standard private, independent hearing care and rehabilitation at 26 centres across Suffolk and Norfolk - the largest provider of independent hearing care in East Anglia.

Through the Hearing Care Centre's statement of values it promises to put patients' needs first and to always try to exceed expectations. Understanding the needs of customers and the local communities served is key to its success, resulting in financial growth in a very challenging retail sector." 

Upon receiving the news, Managing Director Karen Finch expressed "I set my team the goal of achieving the very best customer satisfaction possible, which we achieve through our unique personal approach to our patients coupled with the very highest quality of hearing care service.

“It is no mean feat to have achieved customer service recognition eleven times over. It shows the level of consistency that my team offers our patients and that the customer is at the forefront of everything that we do. I am extremely proud of my team.”
Winners will be announced at a glitzy black tie awards ceremony on Thursday 04 July 2019 at The Hanger, Kesgrave Hall in Ipswich. and hosted by comedian, presenter, writer and actor Tom Allen.

Keep your fingers crossed for us!