Your safety is our number one priority and to ensure all risks are minimised, we have created a new Customer Code which outlines your responsibilities when booking an appointment with us.
Following this guidance will help us to ensure we keep all our patients and employees safe.
To book an appointment please call 01473 230330 and discuss your requirements with our Customer Care Team. In the first instance we will see if we can help you remotely without the need of an appointment in order to minimise the number of people in the practice.
If we are unable to assist you remotely, we will ask a number of questions regarding your health and wellbeing before booking a convenient date/time.
You will NOT be eligible for an appointment with us if you or anyone in your household:
In these scenarios, you will be asked to follow the government advice for self-isolating and we will arrange an appointment with you at a later date.
Please note that depending on your appointment type, payment maybe required in advance.
Please DO NOT attempt to visit any of our centres without a booking.
It is imperative that you follow the instructions of your clinician and please indicate if you do not understand anything.
Other details to note
We thank you for your co-operation.