About Us

"Our goal is to achieve 100% customer satisfaction through taking a personal approach and providing the very highest quality hearing care"

The TeamThe Hearing Care Centre is a multi award winning family run hearing care company looking after the hearing impaired throughout East Anglia.

Born in 1998 The Hearing Care Centre is now a well established independent practice and in fact the only multi centre truly independent hearing aid dispensing company operating across both Norfolk and Suffolk. We have no specific commitment to any one manufacturer of hearing instruments.

Being truly independent enables us to give totally unbiased advice on all hearing concerns leading to the prescription of the most appropriate type of hearing system to suit an individual's needs.

The Hearing Care Centre continues to focus on providing value through personal service, via highly professional, qualified staff and by offering the latest hearing aid systems from the world's leading hearing aid manufacturers, such as Phonak, Siemens, Oticon, Resound, Starkey and many others. Most makes of hearing instrument can be supplied by this practice.

Our Hearing Aid Audiologists are healthcare professionals who are regulated by the Health & Care Professions Council (HCPC) and are all members of the British Society of Hearing Aid Audiologists (BSHAA). Karen and Melvyn are also associate members of the Association of Hearing Healthcare Professionals (AIHHP).


A full aftercare service and a 30 day money back guarantee for total peace of mind – are just some of the benefits available at The Hearing Care Centre.   Our Consumer Code is approved by the Office of Fair Trading and we are members of the Customer Care Scheme operated by our professional body, BSHAA – assurance of the highest quality of professional hearing care and customer service.

We also look after existing hearing aid users who search for a local hearing care centre to assist with any continuing hearing requirements, repairs, reprogramming and to supply hearing aid batteries and accessories.

The Hearing Care Centre appreciates its family links and encourages everyone in the company to value and cultivate a close-knit attitude.

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